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Frequently
Asked Questions |
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Q: HOW CAN
YOU OFFER SUCH LOW PRICES ? |
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| A:
Through high volume sales and by minimizing administration through
annual billing, we are able to keep prices low. |
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Q: DO YOU
SKIMP ON QUALITY OR SERVICES ? |
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| A:
No, we offer all the services used by 97% of websites except
for large file media streaming or ASP. |
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Q: ARE THERE
ANY HIDDEN FEES OR TRICKS ? |
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| A:
No, we charge a one time $19.00 setup fee for hosting accounts
only. There are no setup or transfer fees for domain name purchases
or transfers. Unlike other companies; we do not add banner advertisements,
limit your traffic or hits, or sell your name to mailing list
companies. See Why We're Better for a detailed comparison. |
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Q: DO YOU
USE QUALITY EQUIPMENT ? |
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| A:
Yes. We use Dell™ Poweredge & Compaq™ DLT 320
Name Servers and commercial Gigahertz Pentium web servers dual
raid-1 mirrored hard drives with all data backed up to insure
data security. |
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Q: HOW DO
I MAKE CHANGES TO MY WEBSITE ? |
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| A:
You control all web site content at any time and can upload
your files using a ftp (file transfer protocol) program. You
can control your e-mail (forwarding, catch all redirection,
and autoresponders) via your control panel. |
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Q: DO YOU
OFFER A SHOPPING CART ? |
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| A:
Yes, We offer a choice of free shopping carts. You can still
purchase and install your own shopping cart program on our server
from any third party vendor you choose and you are not forced
to use any particular merchant account. |
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Q: ARE THERE
ADDITIONAL DISCOUNTS IF I HOST MORE THAN 1 WEBSITE ? |
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| A:
Yes, If you order 3 or more hosting packages at the same time
we waive the setup fees. Please click Here
for details on how to place your order to properly receive your
discount. |
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Q: CAN I PURCHASE
JUST A NEW DOMAIN NAME BUT NOT HOST IT ? |
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| A:
You can purchase a .com .net .org .us .biz or .info for $12.95
per year and park it with us or host it with another company. |
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Q: IF I SWITCH
FROM ANOTHER HOSTING COMPANY WILL MY SITE HAVE ANY DOWNTIME
? |
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| A:
No, simply upload your files to our server prior to updating
your DNS with your existing registrar. As soon as the Internic
master database is updated, your domain will seamlessly point
to our server. |
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Q: IS THIS
AN INTRODUCTORY PRICE WHERE YOU RAISE YOUR PRICES AFTER I ENROLL? |
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| A:
No, $4.95 is the everyday low price that we have offered since
1999. |
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Q: WHAT IF
I REQUIRE MORE DISK STORAGE? |
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| A:
We include 100mb of website storage, 50mb of email storage and
50mb of MySQL Database storage with every account. Few websites
ever exceed even 2 megabytes (For example this entire 17 page
site is only 1.2 megabytes) however, in the rare event you require
more disk space you can expand your account for an additional
$1.00 per month per additional 20MB. |
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Q: HOW LONG
DOES IT TAKE TO SETUP MY WEB HOSTING ACCOUNT ? |
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| A:
Most accounts are setup in 1 -3 hours after payment during 8am
to 8pm and slightly longer after hours. Domains usually take
24-48 hours to propogate to your account. |
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Q: DO YOU
SELL YOUR CLIENT NAMES/URL'S TO MAILING LIST COMPANIES? |
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| A:
No, we will not sell or release your name or URL to any mailing
list company. The only things you will receive from us will
be your statements and our monthly customer newsletter. |
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Q: HOW DO
YOU HANDLE TECHNICAL SUPPORT? |
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| A:
Our support knowledge base and tutorials have been designed
to handle most every common question. Should you need additional
help, we pride ourselves on fast personalized support available
24 hours a day 7 days a week. We have found that the best method
of tracking questions and support issues is via email because
it allows us to: (a) maintain a time and date stamped audit
trail of each call and response, (b) allows our technicians
to handle each client fairly on a first come first served basis
(c) it allows us to manage more support calls without tying
up more technicians at peak periods (d) it eliminates our technicians
wasting valuable time reviewing and transcribing phone messages
and trying to match them to accounts. (e) it ensures our clients
won't be on hold or start a vicious cycle of phone tag. (f)
it allows us to maintain a more streamlined and efficient staff
and pass the saving on to you. |
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Q: DO YOU
OFFER AN AFFILIATE PROGRAM ? |
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| A:
Yes. If you enroll as an affiliate we pay you $5.00 for every
new customer you send us click
here for info. |
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